Refund policy

Eligibility

  • Returns are accepted within 15 days of purchase

  • Items must be unused, unopened, and in their original sealed packaging.

  • Sale or discounted items are not eligible for return.

Return Fees

  • Return shipping fees are the same as delivery fees and depend on the location:

    • Greater Cairo (e.g., Cairo, Giza): 70 EGP

    • Other Governorates: Vary up to 115 EGP depending on location

  • Return shipping is paid by the customer.

Partial Returns

  • If you’ve accepted the full order, you may still request a partial return later by contacting us via email or the Contact Us form.

Refunds

  • Approved refunds are processed after the returned items are received and inspected.

  • Refunds will be issued through the same payment method used at purchase (including online payments).

  • In cases where the original method is not available, we may arrange an alternative refund method (e.g., InstaPay or other options).

How to Start a Return

Contact us at:
📧 info@devi-official.com